1. Terms of complaints and return of goods
The Polny Wiatr Online Store, as a seller, is liable to the Customer under the warranty for defects to the extent specified in the Civil Code, in particular in Art. 556 and art. 556[1]-556[3] et seq. of the Civil Code.
Complaints arising from violation of rights guaranteed by law or under these Regulations should be sent to: sklep.polny-wiatr.pl.
· in writing - Online Store Polny Wiatr, Gągławki 6, 11-034 Stawiguda
via e-mail: kontakt@polnywiatr.pl
· by phone at 531 046 950 from 8:00 a.m. to 4:00 p.m.
In the event of exercising warranty rights, if we deem it necessary to consider the complaint, you are obliged to return the defective goods.
All costs associated with returning the goods are borne by the Seller. The Seller undertakes to respond to each complaint immediately, no later than within 14 days from the date of its submission.
The customer has the opportunity to familiarize themselves with the delivered Goods before collecting them. The rules for handling Customer complaints are specified in the applicable provisions of the Civil Code (Article 556 et seq.) and other applicable legal provisions.
2. Out-of-court methods of dealing with complaints and pursuing claims
We would like to inform you that it is possible to use out-of-court methods of dealing with complaints and pursuing claims. Their use is voluntary and can only take place if both parties to the dispute agree to it.
The consumer may apply to the Trade Inspection to initiate proceedings for out-of-court resolution of consumer disputes regarding the concluded Sales Agreement, in accordance with Art. 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended).
The consumer may also request that a dispute regarding the concluded Sales Agreement be heard by a permanent arbitration court operating at the appropriate provincial inspectorate of the Trade Inspection, in accordance with Art. 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended).
The European Commission has also made available a platform for online resolution of disputes between Consumers and Entrepreneurs (ODR platform). It is available at:
http:/ec.europa.eu/consumers/odr/
Detailed information on resolving consumer disputes, including the possibility for the Consumer to use out-of-court methods of dealing with complaints, pursuing claims, and the rules of access to these procedures are available at the offices and on the websites of the provincial inspectorates of the Trade Inspection and at the following address:
https://uokik.gov.pl/spory_konsumenckie.php
3. Withdrawal from the sales contract
3.1. The Customer may withdraw from the sales contract without giving a reason by submitting an appropriate written declaration to the Seller within 14 (fourteen) days from the date of completion of the order, i.e. from the date of delivery of the shipment to the Customer. To meet the deadline, it is sufficient to send a declaration of withdrawal from the contract, a template of which is provided to the Customer with the delivery. To exercise the right to withdraw from the contract, the Customer is obliged to inform about his decision to withdraw from this contract by means of an unambiguous statement (for example a letter sent by post or e-mail). In order to meet the deadline for withdrawal from the contract, it is sufficient for the Customer to send information regarding exercise his right to withdraw from the contract before the deadline for withdrawal expires. Withdrawal form.Formularz odstąpienia od umowy.
3.2. The Customer is not entitled to withdraw from the contract in relation to contracts in which the subject of the service is:
· an item that deteriorates quickly or has a short shelf life; an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery.
3.3. If the Buyer withdraws from the contract, the Seller will, no later than 14 days from the date on which he was informed about the Buyer's decision to exercise the right to withdraw from the contract, refund the amount paid for the purchased goods, including the costs of delivering the goods (except for additional costs). resulting from the delivery method chosen by the Buyer other than the cheapest standard delivery method offered by the Seller).
The Customer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish their nature, characteristics and functioning. In the event of excessive wear of the item, the Seller will deduct an appropriate amount from the Customer, constituting the difference between the value of the new item and the returned item.
3.4. If the Buyer withdraws from the contract, the Seller will refund the money to the Buyer within 14 days. The Seller will make the refund in question in the same way as the original sales transaction was made or will make the refund in cash to the Buyer, unless the Buyer provides the Seller in writing with the bank account number to which the Seller is to refund the payment. When paying by card, the Seller always refunds the payment to the card.